Privacy Policy

Last updated: February 24, 2025

This Privacy Policy describes how 1stTrackMoto.com, operated by 1st Track Motorsports LTD (located at 11604 39A Ave, Edmonton, Alberta, Canada, T6J 0N8), collects, uses, and protects your personal information. By visiting our website or making a purchase, you agree to the practices described in this policy.

1. Information We Collect

A. Personal Information

When you place an order, create an account, or contact us, we collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment method details (processed securely by third-party payment processors; we do not store full credit card numbers)

B. Cart & Browsing Activity (Start a Cart)

When you begin shopping or add items to your cart, we automatically collect:

  • Items added to cart
  • Abandoned cart data
  • Email or phone number entered before checkout
  • IP address
  • Browser and device information
  • Tracking cookies for remarketing ads (Facebook/Google/etc.)

C. Technical Information

As you browse our site, we automatically collect:

  • IP address
  • Device and browser type
  • Pages viewed
  • Referring URLs
  • Cookies and similar tracking technologies

D. Order & Support Information

  • Order history
  • Communications with customer service
  • Warranty or return requests

E. Returns & Warranty Data

To process returns, exchanges, or warranty claims, we may collect:

  • Photos of products
  • Videos
  • Serial numbers
  • Bike model/year information
  • Any additional information needed to verify product condition

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Verify payments and prevent fraud
  • Send order updates, shipping notices, and support responses
  • Improve website performance
  • Provide customer service
  • Send promotional emails
  • Run analytics and advertising campaigns
  • Comply with legal, tax, and regulatory requirements

3. Payment Processing

Payments on 1stTrackMoto.com are securely processed through:

  • PayPal
  • Square
  • Credit card processors integrated with WooCommerce

These providers handle and store your payment information according to their own privacy policies. We do not store your full credit card details.

4. How We Share Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties, including:

A. Payment & Security Services

  • PayPal
  • Square
  • WooCommerce payment gateways

B. Shipping & Fulfillment

  • Canada Post, USPS, UPS, FedEx, DHL, Thai Post, or other couriers
  • Fulfillment or warehouse partners (if applicable)

C. Marketing & Tracking Tools

  • Meta Pixel (Facebook/Instagram)
  • Google Analytics
  • Google Ads
  • TikTok Pixel
  • Brevo (email marketing)

D. Website Hosting

Our site is hosted on HostGator, which may store data as part of standard website operations.

We may also share information if required by law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your cart
  • Maintain your logged-in session
  • Improve site functionality
  • Analyze website traffic
  • Deliver personalized ads
  • Track abandoned carts

You may disable cookies in your browser settings, but parts of the site may not function correctly.

6. Data Security

We use multiple safeguards to protect your information, including:

  • SSL encryption
  • Secure server hosting
  • Limited internal access
  • PCI-compliant payment processors

While no online system is 100% secure, we take reasonable steps to protect your data.

7. Data Retention

We retain your information for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain records for tax and legal obligations
  • Improve our services

Customer accounts can be deleted upon request.

8. Children’s Privacy

We do not set an age restriction for browsing or purchasing.
However, we do not knowingly collect data from children under 13.
If we learn that a child under 13 has provided personal information, we will delete it promptly.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold
  • Request corrections
  • Request deletion
  • Opt out of marketing emails
  • Request a copy of your data

You can make these requests by contacting us.

10. Contact Us

For privacy, data, or security questions, contact:

1st Track Motorsports LTD
Email: 1sttrackmotorsports@gmail.com
Address: 11604 39A Ave, Edmonton, Alberta, Canada, T6J 0N8